The term "Added Value Applications" or ""Ava" or "us" or "we" refers to the owner of the website whose registered office is 74 Makins Rd, Henley on Thames, Oxon RG9 1PR. Our company registration number is 3181394 registered in England (United Kingdom). The term "you" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Our price structure is probably the lowest for the comprehensive features and performance we provide. We achieve this by customer accounts being up to date at due payment dates.
Payments for our Ava Advanced Agency Web software and services are strictly in advance for new customers. Hosting is with Microsoft or a Microsoft Certified Partner and is paid by us in advance on a monthly basis. Existing customers may be billed for supplemental services on completion of such services or in stages are per individual agreements. Any commitments to pricing structures are predicated on payments being made by the due date. Late payments may incur interest at current commercial rate plus legally recognised charges and ultimately may lead to increased licence cost to cover administration costs in future.
Our products are provided with a three week refundable trail period commencing from the first agreed day of training. The refunds extend to users licences and training. Refunds do not cover bespoke setup or customisation charges. During this period customers are expected to have made reasonable effort to use the software and been available for agreed training dates and times. Contact numbers must be agreed so that emergency cancellations can be reasonably accommodated. As these training dates are arranged by mutual consent and being on line can be carried out at any location, failure to be available for such sessions may (entirely at our discretion) invalidate the refundable trial period in part or entirely.
We reasonably expect that any customer will have satisfied themselves that the product and features they have selected fully meet their needs in respect of their intended use.
In the event of any future technical failure we reserve the right at our sole discretion and without obligation to grant a maximum of one month free usage as compensation for any failure during the preceding month or alternately to provide free usage of a feature until the specified failure is resolved. We will require prompt email notification, notification via our web site or notification via any mobile app of any such failure within a 48 hour period of any customer experiencing any such failure with a description of the failure and the period over which the failure was experienced. We may also require assistance from the customer to help us resolve and prevent any such future failure for us to grant a free usage period.
In the unlikely event of a customer not wishing to proceed with the product we may at our sole discretion and without obligation refund a maximum of one month's payment. Following such a refund any further trail periods will be granted at our sole discretion and without obligation.
After payment of an initial 6 user licences, you may cancel your Ava account at any time. You should use the reporting features in Ava to download and securely store any information you need to retain for business or legal reasons. Your database of information will be deleted one month after last use. Your account details will be retained for a minimum period of 3 months to prevent unlimited free trial periods being activated and for necessary legal retention of customer transaction information. You may contact us in the event of any particular circumstances arise where this would be inappropriate.
Ava software is available for use via links from the Ava website or where you have the fully customised or standalone versions downloadable from the Ava web site. There is no charge for these downloads, however you must have an appropriate account to do so.
Some of our services rely on products (Microsoft) from US based companies where costs are calculated dollars or other rates. In addition we may be entering into a period of higher inflation. On a customer by customer basis, provided that all payments are received by their due date, we undertake not to increase our charges beyond the rates of inflation that apply to each service we provide.