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We had an error with Sage where, when trying to print an invoice as a pdf it appeared to be successful but no file was saved in the chosen directory.

After some troubleshooting and system checks we found that it was a problem with running Sage on the Windows Server 2008 operating system. The same problem also occurs on Windows 7. The error goes away, however, when running Sage on Windows Vista or Windows 7 using Windows XP Service Pack 3 compatibility mode.

Therefore, if you are experiencing this error on Windows 7, refer to the image below and follow the steps to fix it:

• Right click the Sage icon
• Click "Properties"
• Click the "Compatibility" tab
• Tick the box for "Run this problem in compatibility mode for:"
• In the drop down box below, choose "Windows XP (Service Pack 3)" (Or latest XP service pack equivalent)
• Click "OK"
• Double click the Sage icon and try to export an invoice as a PDF file.

The steps above may apply to other operating systems (Mainly Windows Server 2008) so they would be worth trying if you are not running Windows 7.

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Ava is comprehensive software package for running Temp Staffing Agencies and internal flexible staff banks and is fully compatible with all editions of Sage.

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Other articles and links you may find helpful

• Exporting full Payroll information from Ava to Sage Payroll
• Exporting full invoice information from Ava to Sage Instant Accounts