Customer Requirement Process
In today's ever changing world, demands for employment are high
and thus there is great competition for many jobs. In order to
ensure that the customer is being provided the best employees,
efficient processing needs to take place. The software does this in
several different ways; one way is through providing four different
input windows to meet the nature of the client, and to enable each
query to be processed quickly and productively.
Telephone requests
Depending on the nature of the request the software provides two
different types of telephone input requests - Simple and Power.
Simple
This mode allows the user to enter the customer's requirements
very quickly. As more information is added, more specific options
are given. For example if a location is entered, the system will
immediately filter all employees who can work in that area. Then if
a particular skill is required this can then be added, and the
search becomes narrower. This allows for rapid progression and a
limited customer waiting time.
Selecting a shift will display default and most recently used
options, meaning that the same employee may be supplied for a
company they have worked for before. Then one or multiple dates can
be selected as can single or multiple shifts. The required number
of employees may then be chosen for the particular shift. A
customer reference, as well as the client who is requesting the
shift may also be added at this point, and this saves time later
on. Key information is generated automatically, such as department
codes, charge and pay rates, and further to this, notes may be
added.
At this point in the process, the selection is saved, and a
unique job reference is generated, this request is then time
stamped (allowing easy access later on) and the software user
entering the request is added automatically.
The shift that has been requested can then be immediately filled
through the use of the pop up availability diary; otherwise it
becomes immediately available for another user to process at a
later stage.
Power
The power mode is actually relatively similar to the simple
mode; however it combines additional features. It contains a lot
more available employee information that can be linked to the
requests. There are in fact well over sixty further categories of
information that allow for a very specific match requirement. In
the simplest way it allows an agency to be totally on the ball when
fulfilling a customer's needs.
Contract
An individual shift or day booking can be extended to repeat
requirements for a variety of staff. These are very easily set up
and can be automatically generated for a chosen period in advance.
In order to set up a contract both a start date and end date can be
specified or the contract can continue until it is stopped. If an
end date has been chosen, the plan can always be extended further
than the previous end date. Details can be added to the contract
via the power entry mode, as discussed above.
Retrospective
If an employee is self-booking themselves for shifts, the way in
which the information is input is usually through a completed time
sheet. This is very straightforward and if need be new shifts can
be added from the time sheet window in an instant.